All sales are final on artwork originals, prints, limited editions, sculptures, or reproductions. We do not issue refunds, accept cancellations, or allow exchanges to be made on these items. On a case by case basis, under extenuating circumstances, and at our discretion, if we determine a refund is warranted, a 5% fee will be deducted from the refund.
For other items such as clothing, apparel, house ware, and other generic goods, all returns must be made in their original conditions and packaging within 30 days of delivery in order to receive an e-commerce credit or exchange.
All shipping fees and international duty/tax are non-refundable as they are paid directly to the shipping provider. If in any instance a refund is granted, credit cards will be refunded in USD at the exchange rate effective at the time of the refund. The cardholder assumes all responsibility for any fluctuations in exchange rate and/or fees levied by their bank. In order for us to provide the best customer service, any concerns regarding orders must be received in writing within 30 days of delivery of the order.
The Return Process
Please contact Customer Service at firstname.lastname@example.org for an authorization number in order for your return or exchange to be accepted. You will need to detach and fill out the bottom portion of the packing list and clearly mark the shipping box with the authorization number. Note that for exchanges only, there is a restocking fee of 10% of the merchandise’s retail price.